Sentinel NCR

Connect a non-conformance to the requirement, people, corrective work, controls and evidence needed to resolve it.

The workflow

Stage	Who acts	What to do
Draft	Assessment editor	Record the requirement, facts and date identified. Choose classification, owner, independent reviewer and closure target. Link affected controls, competence requirements and related work.
Submitted	Named owner	Record immediate containment or justify why none is required. Submit, then move to In progress.
In progress	Named owner	Record correction, cause analysis and corrective plan. Define effectiveness criteria, sample and earliest review date. Add linked Actions and use Action allocations for named delivery and review. Complete at least one linked action and close any allocations before requesting Verification.
Verification	Named reviewer	Check completion evidence against agreed requirements. Record independent verification, date and decision. Move to Effectiveness review or return to In progress with a reason.
Effectiveness review	Named reviewer	After the planned observation period, assess evidence against the criteria. Record result, date, sample evidence and lessons. Only an Effective result permits closure. Return unsuccessful work to In progress with a reason; previous review assertions are cleared.
Closed	Named reviewer	Closure is retained with revision history. An assessment owner/company manager can reopen to Draft with a reason and cleared review assertions. Reassign or change scope only after reopening.

Use one connected record

On an assessment audit finding, observation or obligation, choose Raise NCR. The source is linked; using the button again opens the first existing linked NCR. This is a convenience link, not a global duplicate detector. Other sources can be selected in the NCR form. Links are restricted to records in the current assessment.

Use Add action on the NCR row to prefill its source link. Upload supporting documents through View / upload evidence after saving. Shared actions remain the delivery record; the NCR review evaluates the combined corrective outcome. Action allocations have their own verification and effectiveness workflow, with effectiveness reviews available from NCR navigation.

Shared work queue

Open Shared work queue from module navigation. Outstanding assessment work is ordered by due date, with overdue counts and links to records. NCRs awaiting effectiveness use their planned effectiveness date. Actions use their delivery due date. Approved/terminal records remain in their registers. The queue is assessment-scoped, not a company-wide personnel register.

When a check blocks progress

Assign distinct named owner/reviewer accounts with existing access.
Follow the stages in order. The owner requests verification; the reviewer makes verification and closure decisions.
Complete linked actions and allocations before verification. Set criteria, an observation period and evidence.
Do not record future review dates or close before the planned effectiveness date.
Return/reopen the NCR before changing the corrective actions relied upon in verification or closure.
Use the independent review to record lessons and identify required changes to work, control standards or competence. A linked competence requirement does not itself authorise a person.

Installation, acceptance and rollback notes · Other Sentinel modules